All agents
DeskTriage
In developmentWhat it does
Will read incoming service desk mail, sort it by what it is about, and draft the first reply for an agent to send.
Who it is for
- National department ·
- National public entity ·
- Government business enterprise ·
- Provincial department ·
- Provincial public entity ·
- Metropolitan municipality ·
- District municipality ·
- Local municipality ·
- Municipal entity ·
- Higher education institution ·
- SETA
What it connects to
- Service desk system
- Shared mailboxes
Reached over WhatsApp, Email, Web console.
What a person approves
A service desk agent will send every reply; the agent will draft and never send.
Every action approved.
See DeskTriage run against your own systems, with nothing changed until you approve it.